HD Hyundai Development Gear is investing in a revised regional administration construction, new uptime and machine customisation centres, and the constructing of a devoted product demonstration space, as a part of a wide-ranging reorganisation of its European operations.
This construction will convey the corporate nearer to the market, enhancing the ordering course of for brand spanking new machines, lowering lead occasions and delivering a wider vary of customer-specific choices.
They can even guarantee most availability of real spare components and additional increase the corporate’s industry-leading ranges of service and back-up functionality.
Within the body of the Rising Nearer Collectively initiative, the producer is making a matrix organisational construction throughout its gross sales and aftermarket operations, to foster a better partnership with its sellers and clients in every area and to be extra in contact with particular regional market necessities.
Utilizing cross-functional, cross-business space teams, HD Hyundai will undertake a extra collaborative strategy to the markets.
The brand new regional matrix will see the creation of 5 geographical gross sales and assist areas:
- DACH (Germany, Austria and Switzerland)
- France/Benelux
- UK/Eire
- Italy/Southern Europe
- Japanese/Northern Europe
“This new construction will massively improve our market, vendor and buyer connection, permitting quicker choice making because of an improved understanding of the person market scenario,” says Dr.Hubertus Muenster, director of gross sales and advertising and marketing at HD Hyundai Development Gear Europe.“It should present us with a brand new stage of flexibility and accountability, offering our clients with improved communication and assist.”
HD Hyundai is constructing on the success of its EU-CUP machine customisation centre in Antwerp, Belgium. Historically, particular person excavators and wheel loaders have been shipped to the centre from South Korea with devoted booms and arms carried individually. The customisation centre then put in the booms and attachments, although the machine remained a inventory unit with little flexibility.
Below the brand new system, HD Hyundai will import commonplace machines with out booms and arms. The front-end attachments shall be shipped individually based mostly on market information. As sellers place orders for particular person fashions, the customisation centre will be capable to combine and match excavator and loader chassis, with booms, arms and different parts, to go well with buyer orders. This may minimize lead occasions dramatically, permitting sellers to raised meet their buyer demand, even for much less frequent configurations.
The location will proceed to supply clients and sellers a personalisation facility, with paint cubicles and workshops able to tailoring the machine to a buyer’s actual specification. This could embody quite a lot of choices, each from throughout the HD Hyundai product supply and from third-party suppliers, such because the preparation and set up of machine steerage and management techniques.
The ability can also be implementing a Materials Requirement Planning system, that may forecast modification components demand based mostly on gross sales forecasts and meeting schedules. By securing components provide prematurely, the corporate will be capable to cut back any danger of delays and improve buyer satisfaction.
A European Uptime Centre is being established at HD Hyundai’s head workplace in Tessenderlo, Belgium to maximise the wealth of working information that’s presently collected via its Hello-Mate telematic monitoring system. By having real-time working info from nearly each machine working all through Europe, HD Hyundai will be capable to proactively contact clients when service or repairs are due. The corporate can even be capable to comply with ongoing machine repairs, guaranteeing components availability and offering month-to-month machine well being studies to clients with service agreements.
“The brand new HD Hyundai Uptime Centre will monitor, accumulate, and analyse real-time information from the HD Hyundai Development Gear fleet of machines through superior telematics techniques,” says Edsel Trindade, supervisor, uptime and product assist. “This data-driven strategy will allow the proactive identification of potential tools points earlier than they grow to be vital, permitting for well timed upkeep and repairs. By leveraging telematics, HD Hyundai Development Gear is positioned to offer clients with complete insights into machine well being, gasoline consumption, utilization patterns and extra.
“By way of telematics, the HD Hyundai Uptime Centre will observe tools areas, utilisation charges and gasoline effectivity, empowering clients to streamline operations and minimise the chance of machine downtime.”
Lastly, HD Hyundai is setting up a purpose-designed demonstration space at its European head workplace web site in Tessenderlo, Belgium. Able to displaying off the corporate’s quickly increasing vary of kit, the demonstration space shall be out there for vendor and buyer visits, media occasions, firm coaching and product launches. Grandstand seating will present a panoramic view over the three,300m2 working web site, the place operators will be capable to familiarize yourself with the newest tools from HD Hyundai.
“We now have intently examined each side of our enterprise in Europe to search out methods through which we are able to higher work with our sellers and serve our clients,” provides Dr Muenster.“Our focus has always been on the client expertise, from the primary machine order, via customisation of kit, operation and fleet administration. Our goal is to maximise uptime for our clients, guaranteeing the very best return on their funding.”
